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V10/V9 series Error HKFAQ000259

date: 2024/9/19

"An error has occurred (123)"

Characters which are not recognizable on your OS is used for the file name or the destination path. Or the file is saved in a deep directory.
Rename the file or copy/move the file to your desktop.

When the file name or the distination path includes foreign language letters which are not recognizable, the error message below is prompted.


Example: File names in Japanese, Turkish, Korean, Thai, Chinese etc., are not recognized on English OS and the file does not open.

 

 

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