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V10/V9 series Operation Troubles HKFAQ000354

date: 2023/11/30

When downloading, the message "xxxxxx.exe isn’t commonly downloaded." is displayed and download fails.

This is a message that appears when downloading and saving a file due to the security features of Microsoft Edge.
Please follow the instructions below to download the file.

 

<Download Procedures>

  1. Place the mouse cursor over the displayed message, click the "..." to the right of the message, and click "Keep".



  2. When the message "Make sure you trust xxxxxx.exe, before you open it" appears, click "Show more" and then click "Keep anyway".



    The download is complete.



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